Thank you for giving us the opportunity to serve you. MH Book Store is dedicated to providing each and every customer with the best experience possible. You may follow this all-inclusive guide to ensure you receive our messages, should you ever require assistance.
When we send messages on Amazon's Buyer-Seller Messaging Service, they are forwarded to the email address associate with your Amazon.com account. Please ensure the email registered with Amazon is current and accepting messages. Sometimes these emails don't land in primary inboxes, so make sure to check all email inboxes.
Amazon's Message Center allows you to check your received and sent messages from Amazon and Amazon sellers. Our messages can be found most easily under the Buyer/Seller Messages tab.
If you may have different Amazon.com accounts in your household, please make sure you are using the correct account. Amazon provides us with the details of your order, but only if a message is sent from the account that placed the order. Messaging from the correct account helps us address your concern faster.
For some deliveries, our delivery partners may have to call you to schedule delivery of your order. This is the case with all shipments above 150 pounds. When entering your shipping address information, please provide a phone number at which you may easily be reached.
While we can still address your issue after calling or live chatting with Amazon customer support, messaging us directly is the most efficient way for your concern to be addressed. Customer support only sends us a summary of your concern, so we may not get all of the details. A direct message ensures we have the details necessary to address the situation at hand.